Here you can order a taxi, not dozvanivayas dispatchers. The order goes directly to the driver - and you can be sure that after a few minutes a taxi will be in place.
About all the details you can learn from the user agreement, which you can read at the first launch the app or on our website, under "Help".
You can leave a response, resorting to the help of the feedback form or send an e-mail. If you want to ask or clarify some point, you may be more convenient to be contacted by phone.
In the section "Tariffs" you can read more about all the current rates for taxi services in your city.
The subscription fee is withdrawn once a day, at 6:00. The subscription fee is charged for the previous day and provided that you have completed at least 1 order. The percentage of the completed order is charged after its completion
You can use the "Withdraw order" button or write Help in the chat.
One minute waiting estimated at 3 RUB.
It is necessary to call the technical support department and inform the existing problem, call start and end points, as well as the correct distance.
If you are not sure that the client has come notification that you have in place, you can call the customer on their own or you can click "Remind the client" - or call the dispatcher and ask if the system shows that you are on the spot. In the near future will update the drivers for the program, and you can see the information on their own.
Increase font size can be in your application settings.
At the moment, this feature works on most tablets. If your device screen rotation is not carried out, we kindly ask to inform the technical support.
At the moment, this fault is eliminated when working on most devices. If your device this problem persists, please contact the technical support.
Try to re-register, but upload photos at a lower resolution. If the problem persists, please report this to technical support and report the brand and model of phone.
You need to check all the settings of the program (section "Orders"). Perhaps you have set orders filter settings correctly.
Shark app works with different map, so the names will be displayed matches the settings are automatically assigned different navigator.
Currently, work is underway to address this problem. For your convenience, the controller will duplicate the Ukrainian street names in the comments in Russian. In detail order, you can click on the customer's address and get accurate information in Russian.
Rating the driver sees the customer who orders the car through the app. The customer will always choose the driver of the rating is higher, because it is - an indicator of reliability of the car and the driver a good job. In the future, drivers with a higher rating will pay a lower fee for orders and to receive encouragement from the various taxi Shark.
All just to the limit. Simply install a special application, which is linked to the home page, register and get an account approval. Then you can immediately start to fulfill orders.
The subscription fee is charged at a fixed amount every day. Money will not be charged if over the past day, you did not fulfill a single order.
Comes notification always, perhaps missing the Internet or the phone hung. If you detect a fault, please contact your call sign, brand / model of the phone, the order number on support or call the technical support department.
In the "My Account", select "Orders" and "search radius", and put the necessary mileage your search order.
Push-notification that you have been activated comes within 24 hours after your registration. See how you can be assigned a call sign under the Cabinet.
"Action" button does not work only if the driver did not have the order confirmed.
Appendix Shark more advanced and feature-rich software, respectively consumes more intrenet meters and battery. Shark Team is currently engaged in optimizing the application to resolve this problem and will soon be updated, then the problem should go away.
If the program is not close to collapse, then it was closed, but did not turn. It may even be that the phone does not have enough RAM, and as a consequence of this phone is forced closes or blocks the application.
Currently Autolock principle works as follows: when you receive the order, the program reads the next one-time 12 drivers who have enabled "Automatic snap" mode and offers everyone the order, after which the order falls into the free air and, accordingly, do you think that does not work Automatic snap. Shark-team developing a new principle of distribution of orders, which will be offered to order the driver to the nearest given its location, road conditions, driver rating in the system, the driver's wishes, the brand cars and many other indicators - orders will distribute the robot automatically!
Currently, there are allowances for intermediate address.
It is necessary to call our Technical Support department to call your call sign and the call sign of the driver, which you accidentally replenished. If this information is confirmed, you will throw cash.
It is necessary to call our Technical Support department, called the order number and the reason why the client should be blacklisted.
We need to come first in the map that is in the program in the "Jobs" section to check whether he feykovye location is not worth it, if there is a disconnect if the orders still come then you need to disable the Internet, turn off Location Services, and restart your device then first turn on the Internet again, then the location and go into the program.
At the moment, the margin is set manually in advance, but the task is to mark-automatic robot was exhibited at the cluster of orders for specific areas or for the whole city.
Yes, but you need to register on different phone numbers
Displays all orders that are in operation. They include orders that are available on Autolock, in turn, one driver, and free orders throughout the city that are visible to everyone.
Try the call again. If the customer continues not to take up the phone - call the dispatcher. Manager tries to call yourself twice. If the customer continues not to take up the phone, the dispatcher will make failure and the client will bring to the blacklist.
It is necessary to fix the order number, license plate number of the driver who came to order with you and communicate this information to technical support department. Perhaps the driver came to order, without confirming it, so decided to deceive the company and to substitute you. If this information is confirmed, the measures taken.
Automatic snap can put up to 2 km. In this case, you need to take orders from the free air!
Implementation of this feature is pending.
We work controllers. Each order goes directly to the driver - so the car we have served so fast.
Learn all the details and read the user agreement when you first launch the app, or by going to the "Help" section of our website.
Leave a comment, you can using a special feedback form or writing to us at the email. You can also call on these phones bottom of the page.